FREE UK DELIVERY on purchases over £35


FREE UK DELIVERY on purchases over £35

Return & Shipping

COVID-19 UPDATES | RETURN

return

All orders received before 12pm, Monday to Friday (excluding bank holidays) are dispatched the same day.

Orders received after 12pm Friday, Saturday, Sunday and bank/public holidays are dispatched the following working day.

See below for information regarding delivery options for each country.

Read more

UK.Delivery

PRICESHIPPING METHODTIME DELIVERY
FREEFREE DELIVERY3-5 days workdays (excluding bank holidays)
£4.70standardYou order will be ready for collection whiting 2 hours
£7.70Express1- 2 days workdays (excluding bank holidays)

International Delivery

PRICESHIPPING METHOD TIME DELIVERY
£7.75Worldwide standard 3-7 Days Europe, 7-21 days
Delivery is Mon-Sat
£49.99Worldwide Xpress 2-4 Days Europe, 3-5 days World
Delivery is Mon-Sat

Shipping Countries

Standard – Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA.

Tracked/Signed For Delivery – Australia, Estonia, Latvia, Spain, Cyprus, Norway, Turkey, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland and USA.

Please note, although we attempt to dispatch all orders the same day when purchased before 12pm Mon-Fri, some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place.

14 days to return**
We are happy to refund or exchange any item (including sale items) within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the care label.

Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

We recommend using an insured delivery service and retaining proof of postage. Julietta’s store can’t be held responsible for loss or damage to your parcel by the carrier.

**Julietta’s store does not pay the return costs

WE DO NOT ACCEPT RETURNS ON INTIMATE CLOTHING

How to Return?

Package your items carefully, with each item in its original packaging and all labels attached (including hangers). Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

Gift- or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap.***

***Gift boxes or gift bags obtained through purchase (paid by the customer) are not subject to this condition.


What happens next?

  • Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
  • The details of your return will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
What is your returns address?

12 west park road; Maidstone kent. Uk, ME157AE.

Need help?

Contact us

Item added to cart.
0 items - £0.00